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United Kingdom · Question · Written question

UIN 85628

Financial Conduct Authority: Complaints

Original

answeredUnited Kingdom· UK Parliament· EN

Introduced

27 October 2025

Last action

3 November 2025 · Answer

Status

Answered

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Subjects

Discovery layer

Source updated

3 November 2025

Summary

To ask the Chancellor of the Exchequer, what steps her Department is taking to help ensure that the Financial Conduct Authority responds in full to complainants against companies it has given permits to operate.

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Timeline

  1. 27 October 2025

    Written question

    To ask the Chancellor of the Exchequer, what steps her Department is taking to help ensure that the Financial Conduct Authority responds in full to complainants against companies it has given permits to operate.

    Source: Commons

  2. 3 November 2025

    Answer

    The FCA does not generally have a role in relation to managing or intervening with individual complaints between the firms it regulates and their customers. Under the independent Financial Conduct Authority’s (FCA’s) Dispute Resolution Rules, firms that a...

    Source: Written answer

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