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United Kingdom · Question · Written question

UIN 8599

NHS: Complaints

Original

answeredUnited Kingdom· UK Parliament· EN

Introduced

1 November 2019

Last action

5 November 2019 · Answer

Status

Answered

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Subjects

Discovery layer

Source updated

5 November 2019

Summary

To ask the Secretary of State for Health and Social Care, which NHS organisation is responsible for ensuring NHS complaints are handled effectively; and what the process is for handling complaints where multiple NHS organisations are involved.

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Timeline

  1. 1 November 2019

    Written question

    To ask the Secretary of State for Health and Social Care, which NHS organisation is responsible for ensuring NHS complaints are handled effectively; and what the process is for handling complaints where multiple NHS organisations are involved.

    Source: Commons

  2. 5 November 2019

    Answer

    Under the National Health Service complaints procedure, complaints can be made either to the provider or the commissioner of the service in question. It is for the NHS body receiving the complaint to ensure the complaint is handled effectively at a local ...

    Source: Written answer

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