Royal Mail: Standards

Summary

To ask the Secretary of State for Business and Trade, whether his Department has had recent discussions with Royal Mail on the timeliness of their deliveries of (a) penalty charge notices, (b) NHS appointment letters, (c) other time-sensitive and (d) othe

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Timeline

1. 31 October 2025

   Written question

   To ask the Secretary of State for Business and Trade, whether his Department has had recent discussions with Royal Mail on the timeliness of their deliveries of (a) penalty charge notices, (b) NHS appointment letters, (c) other time-sensitive and (d) othe

   Source: Commons

2. 5 November 2025

   Answer

   Ministers and officials have discussions with Royal Mail on a regular basis in its capacity as the universal service provider. It is for Ofcom, as the independent regulator of postal services, to set and monitor Royal Mail’s service standards and decide h...

   Source: Written answer

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• · Department for Business and Trade · Answering body

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