Companies: Complaints

Summary

To ask the Secretary of State for Business and Trade, what assessment his Department has made of the potential merits of compelling companies that provide services to the public to maintain (a) clear and (b) accessible channels for customer complaints.

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Timeline

1. 3 November 2025

   Written question

   To ask the Secretary of State for Business and Trade, what assessment his Department has made of the potential merits of compelling companies that provide services to the public to maintain (a) clear and (b) accessible channels for customer complaints.

   Source: Commons

2. 11 November 2025

   Answer

   Businesses are required under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to provide contact information in a clear and comprehensible manner which is easily, directly and permanently accessible. This include...

   Source: Written answer

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Sponsors

• · Department for Business and Trade · Answering body

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