Housing Ombudsman Service: Standards

Summary

To ask the Secretary of State for Housing, Communities and Local Government, what steps he is taking to reduce waiting times for complaints submitted to the Housing Ombudsman to be (a) processed and (b) resolved.

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Timeline

1. 4 November 2025

   Written question

   To ask the Secretary of State for Housing, Communities and Local Government, what steps he is taking to reduce waiting times for complaints submitted to the Housing Ombudsman to be (a) processed and (b) resolved.

   Source: Commons

2. 17 November 2025

   Answer

   The Housing Ombudsman is independent of government.As its Sponsor Department, the Ministry for Housing, Communities and Local Government tracks its progress on delivery in line with Cabinet Office Standards for working in partnership.The Housing Ombudsman...

   Source: Written answer

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• · Ministry of Housing, Communities and Local Government · Answering body

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