United Kingdom · Question · Written question
UIN 89063
Revenue and Customs: Telephone Services
Original
Introduced
10 November 2025
Last action
19 November 2025 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
19 November 2025
Summary
To ask the Chancellor of the Exchequer, if she will implement a review of HMRC helplines to (i) lower hold times and (ii) improve customer service.
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Timeline
10 November 2025
Written question
To ask the Chancellor of the Exchequer, if she will implement a review of HMRC helplines to (i) lower hold times and (ii) improve customer service.
Source: Commons
19 November 2025
Answer
Improving day-to-day performance is a key priority for HMRC.In 2024-25, HMRC handled 71.5% of adviser attempts across their helplines and had an average call answer time of 18 minutes 38 seconds. So far this year (April –September 2025), they have handled...
Source: Written answer
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- · Treasury · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2025-11-10/89063
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1850110
- uk · wq-1850110 · source updated 19 November 2025