Driver and Vehicle Licensing Agency: Communication

Summary

To ask the Secretary of State for Transport, what assessment she has made of the impact of the (a) use of postal communication and (b) lack of digital alternatives at the Driver and Vehicle Licensing Agency on service users.

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Timeline

1. 10 November 2025

   Written question

   To ask the Secretary of State for Transport, what assessment she has made of the impact of the (a) use of postal communication and (b) lack of digital alternatives at the Driver and Vehicle Licensing Agency on service users.

   Source: Commons

2. 17 November 2025

   Answer

   The large majority of the Driver and Vehicle Licensing Agency (DVLA)’s services are available digitally.To reduce the use of postal communications, the DVLA has introduced digital reminders alongside existing options for both vehicle excise duty and drive...

   Source: Written answer

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• · Department for Transport · Answering body

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