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United Kingdom · Question · Written question

UIN 904

UK Visas and Immigration: Telephone Services

Original

answeredUnited Kingdom· UK Parliament· EN

Introduced

11 May 2022

Last action

16 May 2022 · Answer

Status

Answered

Sponsors

Subjects

Immigration

Source updated

16 May 2022

Immigration

Summary

To ask the Secretary of State for the Home Department, what the average waiting time to speak to an agent on the MPs' Enquiry Line was for each week in April 2022.

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Timeline

  1. 11 May 2022

    Written question

    To ask the Secretary of State for the Home Department, what the average waiting time to speak to an agent on the MPs' Enquiry Line was for each week in April 2022.

    Source: Commons

  2. 16 May 2022

    Answer

    905 - We do not collect data in this format.904 - Calls have been longer than we would wish, but we have brought in an additional 16 dedicated passport staff to support the MP hotline, reducing wait times significantly.

    Source: Written answer

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