United Kingdom · Question · Written question
UIN 92912
Department for Education: Telephone Services
Original
Introduced
14 December 2021
Last action
5 January 2022 · Answer
Status
Answered
Sponsors
—
Subjects
Education
Source updated
5 January 2022
Summary
To ask the Secretary of State for Education, in respect of his Department's coronavirus helpline 0800 046 8687, what the average (a) waiting time was before the call was answered and (b) call duration was, in each of the last eighteen months.
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Timeline
14 December 2021
Written question
To ask the Secretary of State for Education, in respect of his Department's coronavirus helpline 0800 046 8687, what the average (a) waiting time was before the call was answered and (b) call duration was, in each of the last eighteen months.
Source: Commons
5 January 2022
Answer
The average wait times for the COVID-19 helpline for each month of the last eighteen months are contained in the attached table (row 7).The average call duration for the COVID-19 helpline for each month of the last eighteen months are contained in the att...
Source: Written answer
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- · Department for Education · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2021-12-14/92912
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1387670
- uk · wq-1387670 · source updated 5 January 2022