Department for Education: Telephone Services

Summary

To ask the Secretary of State for Education, in respect of his Department's general helpline 0370 000 2288, what the average (a) waiting time for callers was before the call was answered and (ii) call duration was, in each of the last eighteen months.

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Timeline

1. 14 December 2021

   Written question

   To ask the Secretary of State for Education, in respect of his Department's general helpline 0370 000 2288, what the average (a) waiting time for callers was before the call was answered and (ii) call duration was, in each of the last eighteen months.

   Source: Commons

2. 5 January 2022

   Answer

   Table A details the average wait times for the department for the 0370 000 2288 helpline. Table B details the average call duration.We are only able to provide this data for the last 12 months as the system data retention policy deletes data older than 1 ...

   Source: Written answer

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• · Department for Education · Answering body

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