Department for Education: Telephone Services

Summary

To ask the Secretary of State for Education, with reference to his Department's general helpline, 0370 000 2288, how many calls have been (a) made to that number, (b) answered (c) answered within (i) five and (ii) 10 minutes and (d) abandoned by the calle

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Timeline

1. 14 December 2021

   Written question

   To ask the Secretary of State for Education, with reference to his Department's general helpline, 0370 000 2288, how many calls have been (a) made to that number, (b) answered (c) answered within (i) five and (ii) 10 minutes and (d) abandoned by the calle

   Source: Commons

2. 5 January 2022

   Answer

   The number of calls made (presented) to the department’s national helpline from December 2017 to November 2021 are contained in the attached file in Table A, along with the number of calls answered (handled) and the number of calls abandoned.Table B conta...

   Source: Written answer

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• · Department for Education · Answering body

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