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United Kingdom · Question · Written question

UIN 93068

Department for Work and Pensions: Telephone Services

Original

answeredUnited Kingdom· UK Parliament· EN

Introduced

20 November 2025

Last action

27 November 2025 · Answer

Status

Answered

Sponsors

Subjects

Discovery layer

Source updated

27 November 2025

Summary

To ask the Secretary of State for Work and Pensions, what the total number of calls (a) answered (b) abandoned was for each public helpline number provided by his Department and its executive agencies for each year from 2015 to date.

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Timeline

  1. 20 November 2025

    Written question

    To ask the Secretary of State for Work and Pensions, what the total number of calls (a) answered (b) abandoned was for each public helpline number provided by his Department and its executive agencies for each year from 2015 to date.

    Source: Commons

  2. 27 November 2025

    Answer

    The information requested is not held centrally. To provide it would incur disproportionate cost.

    Source: Written answer

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