Department of Health and Social Care: Telephone Services

Summary

To ask the Secretary of State for Health and Social Care, what the total number of calls (a) answered (b) abandoned was for each public helpline numbers provided by his Department and its executive agencies for each year from 2015 to date.

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Timeline

1. 20 November 2025

   Written question

   To ask the Secretary of State for Health and Social Care, what the total number of calls (a) answered (b) abandoned was for each public helpline numbers provided by his Department and its executive agencies for each year from 2015 to date.

   Source: Commons

2. 1 December 2025

   Answer

   The information requested is not held in the format requested. The NHS England 111 calls offered and abandoned are all published. The NHS 111 Minimum Data Set was the official source of Integrated Urgent Care data from 2011 until the end of March 2021, an...

   Source: Written answer

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• · Department of Health and Social Care · Answering body

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