British Business Bank: Complaints

Summary

To ask the Secretary of State for Business and Trade, how many complaints the British Business Bank received about a) the cost of loans to SMEs, b) debt recovery behaviour by people offering to lend to SMEs and c) fees charged by lenders when lending to S

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Timeline

1. 24 November 2025

   Written question

   To ask the Secretary of State for Business and Trade, how many complaints the British Business Bank received about a) the cost of loans to SMEs, b) debt recovery behaviour by people offering to lend to SMEs and c) fees charged by lenders when lending to S

   Source: Commons

2. 27 November 2025

   Answer

   Where the British Business Bank receives complaints about lenders' actions on debt recovery, cost of lending and fees charged by lenders, these are referred to the relevant lender. While all complaints are logged, the current system does not include a spe...

   Source: Written answer

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• · Department for Business and Trade · Answering body

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