Access to Work Programme

Summary

To ask the Secretary of State for Work and Pensions, how many applicants have reported difficulties communicating with Access to Work in each of the last five years; and what feedback mechanisms exist to improve user experience.

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Timeline

1. 3 December 2025

   Written question

   To ask the Secretary of State for Work and Pensions, how many applicants have reported difficulties communicating with Access to Work in each of the last five years; and what feedback mechanisms exist to improve user experience.

   Source: Commons

2. 12 December 2025

   Answer

   The Department does not hold data on the number of applicants who have reported communication difficulties with Access to Work over the past five years. However, we actively seek and collect user feedback through a range of channels designed to improve th...

   Source: Written answer

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Sponsors

• · Department for Work and Pensions · Answering body

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