United Kingdom · Question · Written question
UIN 97226
Social Security Benefits
Introduced
4 December 2025
Last action
11 December 2025 · Answer
Status
Answered
Sponsors
—
Subjects
Discovery layer
Source updated
11 December 2025
Summary
To ask the Secretary of State for Work and Pensions, what assessment the Department has made of the impact of digital-only communications on claimant engagement and error rates.
This text is taken from the official record. PoliticalRepo does not editorialize.
Timeline
4 December 2025
Written question
To ask the Secretary of State for Work and Pensions, what assessment the Department has made of the impact of digital-only communications on claimant engagement and error rates.
Source: Commons
11 December 2025
Answer
DWP are continuing to explore the choice of contact channel to reduce the cost of benefits administration and meet the needs of our customers for faster communication. This is based on customer research. While some customers are already able to access mes...
Source: Written answer
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Sponsors
- · Department for Work and Pensions · Answering body
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Sources
PoliticalRepo is an index and interpretation layer, not the authoritative legal source.
- Official source: https://questions-statements.parliament.uk/written-questions/detail/2025-12-04/97226
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1860461
- uk · wq-1860461 · source updated 11 December 2025