Review the DVLA (Driver & Vehicle Licensing Agency), including digitalisation

Summary

Review the DVLA and its treatment of customers from disadvantaged groups. Review how the DVLA could be modernised to ensure it delivers an efficient, fair service that is fit for 2025, saving costs along the way. We think their systems & processes can result in terrible customer service and in needless delays. We feel communication can be inconsistent, wrong, frustrating & antagonising. We think some customers are severely inconvenienced and there is a cost to taxpayers in unnecessary admin, not forgetting lost income due to delays in issuing licenses. We think a digital-first approach could improve service and reduce costs significantly.

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Timeline

1. 6 June 2025

   Petition

   Review the DVLA and its treatment of customers from disadvantaged groups. Review how the DVLA could be modernised to ensure it delivers an efficient, fair service that is fit for 2025, saving costs along the way. We think their systems & processes can result in terrible customer service and in needless delays. We feel communication can be inconsistent, wrong, frustrating & antagonising. We think some customers are severely inconvenienced and there is a cost to taxpayers in unnecessary admin, not forgetting lost income due to delays in issuing licenses. We think a digital-first approach could improve service and reduce costs significantly.

   Source: Petition

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