Investigate the failures in the administration of Civil Service Pensions

Summary

We call on Parliament to investigate the ongoing and systemic failures in the administration of civil service pensions. These failures have left thousands of current and former civil servants in limbo, waiting excessive periods for pension payments they are entitled to. The delays have caused significant financial hardship, emotional distress, and insecurity for individuals who have planned their retirements in good faith. Parliament should scrutinise Capita’s handling of pension administration, the government’s oversight of the contract, and what immediate action is required to resolve outstanding cases, prevent further harm, and provide redress to those affected.

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