Create an Independent Cruise Passenger Regulator and Strengthen Consumer Rights

Summary

We want the Government to establish an independent statutory regulator to protect UK cruise passengers, with powers to set and enforce minimum consumer standards covering cancellations, significant disruption, compensation, complaints, denied boarding and unfair treatment. Around two million Britons cruise each year, yet passengers lack the dedicated regulatory protection available to airline passengers through the CAA. When cruises are cancelled or significantly disrupted, passengers can face substantial losses and be directed to travel insurers. With no dedicated regulator to independently hold cruise lines to account, we believe this significant gap in UK consumer protection must be addressed urgently.

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Timeline

1. 26 August 2026

   Petition

   We want the Government to establish an independent statutory regulator to protect UK cruise passengers, with powers to set and enforce minimum consumer standards covering cancellations, significant disruption, compensation, complaints, denied boarding and unfair treatment. Around two million Britons cruise each year, yet passengers lack the dedicated regulatory protection available to airline passengers through the CAA. When cruises are cancelled or significantly disrupted, passengers can face substantial losses and be directed to travel insurers. With no dedicated regulator to independently hold cruise lines to account, we believe this significant gap in UK consumer protection must be addressed urgently.

   Source: Petition

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