Federal Customer Service Enhancement Act

Summary

Federal Customer Service Enhancement Act - Requires the Director of the Office of Management and Budget (OMB) to develop: (1) performance measures to determine whether federal agencies are providing high quality customer service; and (2) standards to be met by federal agencies to provide high quality customer service. Requires the head of each agency to: (1) collect information from its customers regarding the quality of its of customer services; and (2) include this information in its performance report to the President and Congress. Requires the Director to report annually on the success of federal agencies in meeting the customer service performance measures and standards. Requires the head of each agency to designate an employee as its customer relations representative to be responsible for implementing customer service standards. Directs the Comptroller General to submit to the House Committee on Oversight and Government Reform and the Senate Committee on Homeland Security and Governmental Affairs a report analyzing the information reported by agencies on the quality of customer service. Requires such report to include: (1) whether agencies are implementing the customer service standards; (2) whether there is an increase in overall quality in customer service; and (3) any recommendations the Comptroller General may have to improve performance measures and standards for customer service. Authorizes the report to be used by Congress and the Director to update performance measures for customer service. Authorizes the head of a federal agency to establish an awards program to pay a cash award to employees for demonstrated excellence in customer service.

This text is taken from the official record. PoliticalRepo does not editorialize.

Timeline

1. 8 January 2009

   Introduced

   Referred to the House Committee on Oversight and Government Reform.

   Source: IntroReferral

2. 8 January 2009

   Introduced

   Introduced in House

   Source: IntroReferral

3. 8 January 2009

   Introduced

   Introduced in House

   Source: IntroReferral

Votes

No vote records are attached yet.

Versions

• Introduced in House · 8 January 2009 · Official file

Documents

3 official files

• Introduced in House (text)

  Introduced in House · EN · 8 January 2009

  ViewDownloadOpen at official source

• Introduced in House (PDF)

  Introduced in House · EN · 8 January 2009

  ViewDownloadOpen at official source

• Introduced in House

  summary · EN · 8 January 2009

  Open at official source

Sponsors

• Henry Cuellar · D · Sponsor
• · hsgo00 · Standing

Related records

No cross-record relationships stored yet.