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United States · Bill · HR

H.R. 404 (110th)

Federal Customer Service Enhancement Act of 2008

openUnited States· United States Congress· EN

Introduced

11 January 2007

Last action

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Status

Placed on Senate Legislative Calendar under General Orders. Calendar No. 1107.

Sponsors

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Subjects

Discovery layer

Source updated

7 April 2025

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Summary

Federal Customer Service Enhancement Act - Requires the Comptroller General and the Director of the Office of Management and Budget (OMB) to jointly develop: (1) performance measures to determine whether federal agencies are providing high quality customer service; and (2) standards to be met by federal agencies to provide high quality customer service. Requires the head of each agency to: (1) collect information from its customers regarding the quality of its services; (2) report to the Comptroller General on the information collected; (3) designate an employee as its customer relations representative to be responsible for implementing customer service standards. Directs the Comptroller General to analyze each agency's customer service each year and report to the agency and Congress. Authorizes the Comptroller General to recognize an agency for exemplary customer service.

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Documents

11 official files

Reported to Senate (text)

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Sources

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