To require the Secretary of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.

Summary

This bill requires the Department of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service. The strategy must include: a plan to provide assistance that meets reasonable taxpayer expectations and conforms with best practices of customer service provided in the private sector; an assessment of self-service options; proposals to protect taxpayer identity and reduce identity theft; proposals to improve customer service in the short-term, medium-term, and long-term, and metrics and benchmarks for quantitatively measuring progress in meeting each element of the strategy.

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Timeline

1. 21 March 2018

   Introduced

   Referred to the House Committee on Ways and Means.

   Source: IntroReferral

2. 21 March 2018

   Introduced

   Introduced in House

   Source: IntroReferral

3. 21 March 2018

   Introduced

   Introduced in House

   Source: IntroReferral

Votes

No vote records are attached yet.

Versions

• Introduced in House · 21 March 2018 · Download file

Documents

3 official files

• Introduced in House (text)

  Introduced in House · EN · 21 March 2018

  ViewDownloadOpen at official source

• Introduced in House (PDF)

  Introduced in House · EN · 21 March 2018

  ViewDownloadOpen at official source

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• Introduced in House

  summary · EN · 21 March 2018

  Open at official source

  Leesvertaling

  Vertaal dit document naar jouw taal. PoliticalRepo bewaart geen aparte kopie per EU-taal.

  Vertaal naarNL · DutchDE · GermanFR · FrenchES · SpanishIT · ItalianPL · PolishPT · PortugueseSV · SwedishDA · DanishFI · FinnishEL · GreekCS · CzechHU · HungarianRO · RomanianBG · BulgarianHR · CroatianSK · SlovakSL · SlovenianLT · LithuanianLV · LatvianET · EstonianGA · IrishMT · Maltese

  Vertaal document

  Documentvertaling op verzoek met downloadbare PDF (logo + link naar de officiële bron). Het bronbestand blijft leidend.

Sponsors

• Rep. Reed, Tom [R-NY-23] · R · Sponsor
• Rep. Kelly, Mike [R-PA-16] · R · Sponsor
• Rep. Bishop, Mike [R-MI-8] · R · Sponsor
• · hswm00 · Standing

Related records

• related to ← To amend the Internal Revenue Code of 1986 to modernize and improve the Internal Revenue Service, to amend the Internal Revenue Code of 1986 to make permanent the Volunteer Income Tax Assistance matching grant program, to require the Secretary of the Treasury to establish a program for the issuance of identity protection personal identification numbers, to amend the Internal Revenue Code of 1986 to allow officers and employees of the Department of the Treasury to provide to taxpayers information regarding low-income taxpayer clinics, to provide for a single point of contact at the Internal Revenue Service for the taxpayers who are victims of tax-related identity theft, to require notice from the Secretary of the Treasury in the case of any closure of a Taxpayer Assistance Center, to amend the Internal Revenue Code of 1986 to require electronic filing of the annual returns of exempt organizations and provide for making such returns available for public inspection, to amend the Internal Revenue Code of 1986 to improve cybersecurity and taxpayer identity protection, and modernize the information technology of the Internal Revenue Service, to amend the Internal Revenue Code of 1986 to restrict the immediate sale of seized property by the Secretary of the Treasury to perishable goods, and for other purposes.