To require the Secretary of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.

Summary

This bill requires the Department of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service. The strategy must include: a plan to provide assistance that meets reasonable taxpayer expectations and conforms with best practices of customer service provided in the private sector; an assessment of self-service options; proposals to protect taxpayer identity and reduce identity theft; proposals to improve customer service in the short-term, medium-term, and long-term, and metrics and benchmarks for quantitatively measuring progress in meeting each element of the strategy.

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Documents

3 official files

• Introduced in House (text)

  Introduced in House · EN · 21 March 2018

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• Introduced in House (PDF)

  Introduced in House · EN · 21 March 2018

  ViewDownloadOpen at official source

• Introduced in House

  summary · EN · 21 March 2018

  Open at official source

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