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United States · Bill · HR

H.R. 6656 (118th)

Stuck On Hold Act

referredUnited States· United States Congress· EN

Introduced

7 December 2023

Last action

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Status

Received in the Senate and Read twice and referred to the Committee on Veterans' Affairs.

Sponsors

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Subjects

Discovery layer

Source updated

27 May 2025

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Summary

Stuck On Hold Act This bill requires the Department of Veterans Affairs and the Social Security Administration to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 15 minutes. The agencies must also issue guidance to reduce the average wait time to no more than 15 minutes.

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Documents

7 official files

Referred in Senate (text)

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Sources

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