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United States · Bill · S

S. 1088 (115th)

Federal Agency Customer Experience Act of 2017

referredUnited States· United States Congress· EN

Introduced

10 May 2017

Last action

8 November 2017 · Floor

Status

Referred to the House Committee on Oversight and Government Reform.

Sponsors

Sen. McCaskill, Claire [D-MO], Sen. Lankford, James [R-OK]

Subjects

Budget

Source updated

10 January 2026

Budget

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Summary

Federal Agency Customer Experience Act of 2017 This bill exempts an agency's authority to collect information that is voluntary feedback from the federal information resources management activities authority of the the Office of Management and Budget (OMB) under the Paperwork Reduction Act. "Voluntary feedback" is defined as any submission of information, opinion, or concern that is: (1) voluntarily made by a specific individual or entity relating to a particular service of or transaction with an agency, and (2) specifically solicited by that agency. Each agency that solicits voluntary feedback shall ensure that: responses to the solicitation remain anonymous, individuals who decline to participate shall not be treated differently by the agency for purposes of providing services or information, the voluntary nature of the solicitation is clear, and the proposed solicitation of voluntary feedback will contribute to improved customer service. Each agency shall: (1) collect voluntary feedback with respect to its services and transactions, (2) annually publish such feedback on its website and report on such feedback to OMB, and (3) publish aggregated reports on the solicitation of such feedback. OMB shall: (1) develop a set of standardized questions for use by agencies in collecting such feedback on service satisfaction, timeliness, and professionalism; and (2) include and maintain on a publicly available website links to the information provided on the agency websites. The Government Accountability Office shall make publicly available and submit to Congress a scorecard report assessing the quality of services provided to the public by each agency.

This text is taken from the official record. PoliticalRepo does not editorialize.

Timeline

  1. 10 May 2017

    Introduced

    Read twice and referred to the Committee on Homeland Security and Governmental Affairs.

    Source: IntroReferral

  2. 10 May 2017

    Introduced

    Introduced in Senate

    Source: IntroReferral

  3. 17 May 2017

    Reported

    Committee on Homeland Security and Governmental Affairs. Ordered to be reported with amendments favorably.

    Source: Committee

  4. 14 September 2017

    Calendars

    Placed on Senate Legislative Calendar under General Orders. Calendar No. 220.

    Source: Calendars

  5. 14 September 2017

    Reported

    Committee on Homeland Security and Governmental Affairs. Reported by Senator Johnson with amendments. With written report No. 115-156.

    Source: Committee

  6. 14 September 2017

    Reported

    Committee on Homeland Security and Governmental Affairs. Reported by Senator Johnson with amendments. With written report No. 115-156.

    Source: Committee

  7. 7 November 2017

    Floor

    Measure laid before Senate by unanimous consent. (consideration: CR S7066-7068)

    Source: Floor

  8. 7 November 2017

    Passed

    Passed/agreed to in Senate: Passed Senate with amendments by Unanimous Consent.(text: CR S7068)

    Source: Floor

  9. 8 November 2017

    Introduced

    Referred to the House Committee on Oversight and Government Reform.

    Source: IntroReferral

  10. 8 November 2017

    Floor

    Received in the House.

    Source: Floor

  11. 8 November 2017

    Floor

    Message on Senate action sent to the House.

    Source: Floor

Votes

No vote records are attached yet.

Versions

Documents

11 official files

Referred in House (text)

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Leesvertaling

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  • Referred in House (text)

    Referred in House · EN · 8 November 2017

    ViewDownloadOpen at official source

  • Referred in House (PDF)

    Referred in House · EN · 8 November 2017

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  • Engrossed in Senate (text)

    Engrossed in Senate · EN · 7 November 2017

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  • Engrossed in Senate (PDF)

    Engrossed in Senate · EN · 7 November 2017

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  • Passed Senate amended

    summary · EN · 7 November 2017

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  • Reported to Senate (text)

    Reported to Senate · EN · 14 September 2017

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  • Reported to Senate (PDF)

    Reported to Senate · EN · 14 September 2017

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  • Reported to Senate with amendment(s)

    summary · EN · 14 September 2017

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  • Introduced in Senate (text)

    Introduced in Senate · EN · 10 May 2017

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  • Introduced in Senate (PDF)

    Introduced in Senate · EN · 10 May 2017

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  • Introduced in Senate

    summary · EN · 10 May 2017

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Sponsors

Related records

Sources

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