Airline Customer Service Commitment Act

Summary

Airline Passenger Fairness Act - Amends Federal aviation law to revise provisions prohibiting an air carrier, foreign air carrier, or ticket agent from engaging in unfair or deceptive practices or unfair methods of competition in air transportation to include within the definition of such prohibited practices an air carrier's failure to: (1) inform a ticketed passenger, upon request, whether the flight on which the passenger is ticketed is oversold; (2) permit a passenger holding a confirmed reserved space on a flight to use portions of that passenger's ticket for travel, rather than the entire ticket, regardless of the reason any other portion of the ticket is not used; (3) deliver a passenger's checked baggage within 24 hours after the arrival of the flight on which the passenger traveled and on which the passenger checked the baggage, except for reasonable delays in delivery of such baggage; (4) provide a consumer full access to all fares for that air carrier, regardless of the technology the consumer uses to access the fares if such information is requested by that consumer; (5) provide notice to each passenger holding a confirmed reserved space on a flight with reasonable prior notice when a scheduled flight will be delayed for any reason (other than reasons of national security); (6) inform passengers accurately and truthfully of the reason for the delay, cancellation, or diversion of a flight; (7) refund the full purchase price of an unused ticket if the passenger requests a refund within 48 hours after the ticket is purchased; and (8) disclose to consumers information that would enable them to make informed decisions about the comparative value of frequent flyer programs among airlines.

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Documents

6 official files

• Reported to Senate (text)

  Reported to Senate · EN · 22 September 1999

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• Reported to Senate (PDF)

  Reported to Senate · EN · 22 September 1999

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• Reported to Senate with amendment(s)

  summary · EN · 22 September 1999

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• Introduced in Senate (text)

  Introduced in Senate · EN · 6 February 1999

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• Introduced in Senate (PDF)

  Introduced in Senate · EN · 6 February 1999

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• Introduced in Senate

  summary · EN · 6 February 1999

  Open at official source

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