Amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes, as well as Directives (EU) 2015/2302, (EU) 2019/2161 and (EU) 2020/1828

votedEuropean Union· European Parliament· EN

Introduced

20 November 2023

Last action

30 December 2025 · publication official journal

Status

PLENARY_VOTE

Official titles

Authentic titles published by the source. The stored canonical title is not replaced.

23 official languages

Bulgarian
Изменение на Директива 2013/11/ЕС за алтернативно решаване на потребителски спорове, както и на директиви (ЕС) 2015/2302, (ЕС) 2019/2161 и (ЕС) 2020/1828
Czech
Změna směrnice 2013/11/EU o alternativním řešení spotřebitelských sporů a směrnic (EU) 2015/2302, (EU) 2019/2161 a (EU) 2020/1828
Danish
Ændring af direktiv 2013/11/EU om alternativ tvistbilæggelse i forbindelse med tvister på forbrugerområdet og om ændring af direktiv (EU) 2015/2302, (EU) 2019/2161 og (EU) 2020/1828
German
Änderung der Richtlinie 2013/11/EU über die alternative Beilegung verbraucherrechtlicher Streitigkeiten sowie der Richtlinien (EU) 2015/2302, (EU) 2019/2161 und (EU) 2020/1828
Greek
Για την τροποποίηση της οδηγίας 2013/11/ΕΕ για την εναλλακτική επίλυση καταναλωτικών διαφορών, καθώς και των οδηγιών (ΕΕ) 2015/2302, (ΕΕ) 2019/2161 και (ΕΕ) 2020/1828
Spanish
Modificación de la Directiva 2013/11/UE, relativa a la resolución alternativa de litigios en materia de consumo, así como de las Directivas (UE) 2015/2302, (UE) 2019/2161 y (UE) 2020/1828
Estonian
Direktiivi 2013/11/EL (tarbijavaidluste kohtuvälise lahendamise kohta) ning direktiivide (EL) 2015/2302, (EL) 2019/2161 ja (EL) 2020/1828 muutmine
Finnish
Kuluttajariitojen vaihtoehtoisesta riidanratkaisusta annetun direktiivin 2013/11/EU sekä direktiivien (EU) 2015/2302, (EU) 2019/2161 ja (EU) 2020/1828 muuttaminen
French
Modification de la directive 2013/11/UE relative au règlement extrajudiciaire des litiges de consommation ainsi que des directives (UE) 2015/2302, (UE) 2019/2161 et (UE) 2020/1828
Irish
Leasú a dhéanamh ar Threoir 2013/11/AE maidir le réiteach malartach díospóide le haghaidh díospóidí tomhaltóirí, chomh maith le Treoracha (AE) 2015/2302, (AE) 2019/2161 agus (AE) 2020/1828
Croatian
Izmjena Direktive 2013/11/EU o alternativnom rješavanju potrošačkih sporova, kao i direktiva (EU) 2015/2302, (EU) 2019/2161 i (EU) 2020/1828
Hungarian
A fogyasztói jogviták alternatív rendezéséről szóló 2013/11/EU irányelv, valamint az (EU) 2015/2302, az (EU) 2019/2161 és az (EU) 2020/1828 irányelv módosítása
Italian
Modifica della direttiva 2013/11/UE sulla risoluzione alternativa delle controversie dei consumatori e delle direttive (UE) 2015/2302, (UE) 2019/2161 e (UE) 2020/1828
Lithuanian
Direktyvos 2013/11/ES dėl alternatyvaus vartotojų ginčų sprendimo ir direktyvų (ES) 2015/2302, (ES) 2019/2161 ir (ES) 2020/1828 dalinis keitimas
Latvian
Grozījumi Direktīvā 2013/11/ES par patērētāju strīdu alternatīvu izšķiršanu, kā arī Direktīvās (ES) 2015/2302, (ES) 2019/2161 un (ES) 2020/1828
Maltese
Emenda tad-Direttiva 2013/11/UE dwar is-soluzzjoni alternattiva għat-tilwim, għat-tilwim tal-konsumaturi, kif ukoll id-Direttivi (UE) 2015/2302, (UE) 2019/2161 u (UE) 2020/1828
Dutch
Wijziging van Richtlijn 2013/11/EU betreffende alternatieve beslechting van consumentengeschillen, en van de Richtlijnen (EU) 2015/2302, (EU) 2019/2161 en (EU) 2020/1828
Polish
Zmiana dyrektywy 2013/11/UE w sprawie alternatywnych metod rozstrzygania sporów konsumenckich oraz zmiana dyrektyw (UE) 2015/2302, (UE) 2019/2161 i (UE) 2020/1828
Portuguese
Alteração da Diretiva 2013/11/UE sobre a resolução alternativa de litígios de consumo, bem como das Diretivas (UE) 2015/2302, (UE) 2019/2161 e (UE) 2020/1828
Romanian
Modificarea Directivei 2013/11/UE privind soluționarea alternativă a litigiilor în materie de consum, precum și a Directivelor (UE) 2015/2302, (UE) 2019/2161 și (UE) 2020/1828
Slovak
Zmena smernice 2013/11/EÚ o alternatívnom riešení spotrebiteľských sporov, ako aj smerníc (EÚ) 2015/2302, (EÚ) 2019/2161 a (EÚ) 2020/1828
Slovenian
Sprememba Direktive 2013/11/EU o alternativnem reševanju potrošniških sporov ter direktiv (EU) 2015/2302, (EU) 2019/2161 in (EU) 2020/1828
Swedish
Ändring av direktiv 2013/11/EU om alternativ tvistlösning vid konsumenttvister samt direktiven (EU) 2015/2302, (EU) 2019/2161 och (EU) 2020/1828

Records

Official bill 2023/0376(COD) from European Union at European Parliament. Dated 20 November 2023. Status: PLENARY_VOTE.

Timeline

20 November 2023
referral
Source: REFERRAL
20 November 2023
Introduced
Amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes, as well as Directives (EU) 2015/2302, (EU) 2019/2161 and (EU) 2020/1828
Source: COD
20 December 2023
committee tabling report
Source: COMMITTEE_TABLING_REPORT
17 January 2024
committee tabling opinion
Source: COMMITTEE_TABLING_OPINION
29 January 2024
committee tabling amendment
Source: COMMITTEE_TABLING_AMENDMENT
14 February 2024
committee adopting opinion
Source: COMMITTEE_ADOPTING_OPINION
22 February 2024
committee adopting report
Source: COMMITTEE_ADOPTING_REPORT
26 February 2024
tabling plenary
Source: TABLING_PLENARY
11 March 2024
Plenary debate
Source: PLENARY_DEBATE
11 March 2024
Plenary debate
Source: PLENARY_DEBATE
13 March 2024
Plenary vote
Source: PLENARY_VOTE
13 March 2024
plenary amend proposal
Source: PLENARY_AMEND_PROPOSAL
13 March 2024
Vote results
Source: PLENARY_VOTE_RESULTS
13 March 2024
Plenary vote
Source: PLENARY_VOTE
20 February 2025
interinstitutional negotiation
Source: INTERINSTITUTIONAL_NEGOTIATION
19 May 2025
interinstitutional negotiation
Source: INTERINSTITUTIONAL_NEGOTIATION
26 June 2025
interinstitutional negotiation
Source: INTERINSTITUTIONAL_NEGOTIATION
25 September 2025
committee approve provisional agreement
Source: COMMITTEE_APPROVE_PROVISIONAL_AGREEMENT
27 November 2025
committee tabling report
Source: COMMITTEE_TABLING_REPORT
27 November 2025
referral
Source: REFERRAL
4 December 2025
committee adopting report
Source: COMMITTEE_ADOPTING_REPORT
5 December 2025
tabling plenary
Source: TABLING_PLENARY
10 December 2025
tabling plenary
Source: TABLING_PLENARY
16 December 2025
signature
Source: SIGNATURE
16 December 2025
plenary approve council position
Source: PLENARY_APPROVE_COUNCIL_POSITION
16 December 2025
Vote results
Source: PLENARY_VOTE_RESULTS
16 December 2025
Plenary vote
Source: PLENARY_VOTE
16 December 2025
Plenary vote
Source: PLENARY_VOTE
30 December 2025
publication official journal
Source: PUBLICATION_OFFICIAL_JOURNAL

Votes

No vote records are attached yet.

Versions

No version snapshots stored. Document URLs remain at the source.

Documents

503 official files

ONTWERPAANBEVELING VOOR DE TWEEDE LEZING over het standpunt van de Raad in eerste lezing met het oog op de vaststelling van een richtlijn van het Europees Parlement en de Raad tot wijziging van Richtlijn 2013/11/EU betreffende alternatieve beslechting van consumentengeschillen, en tot wijziging van Richtlijnen (EU) 2015/2302, (EU) 2019/2161 en (EU) 2020/1828 na de stopzetting van het Europees platform voor onlinegeschillenbeslechting

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ONTWERPAANBEVELING VOOR DE TWEEDE LEZING over het standpunt van de Raad in eerste lezing met het oog op de vaststelling van een richtlijn van het Europees Parlement en de Raad tot wijziging van Richtlijn 2013/11/EU betreffende alternatieve beslechting van consumentengeschillen, en tot wijziging van Richtlijnen (EU) 2015/2302, (EU) 2019/2161 en (EU) 2020/1828 na de stopzetting van het Europees platform voor onlinegeschillenbeslechting
REPORT_PARLIAMENTARY_COMMITTEE_DRAFT · NL · 2 December 2025
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ONTWERPAANBEVELING VOOR DE TWEEDE LEZING over het standpunt van de Raad in eerste lezing met het oog op de vaststelling van een richtlijn van het Europees Parlement en de Raad tot wijziging van Richtlijn 2013/11/EU betreffende alternatieve beslechting van consumentengeschillen, en tot wijziging van Richtlijnen (EU) 2015/2302, (EU) 2019/2161 en (EU) 2020/1828 na de stopzetting van het Europees platform voor onlinegeschillenbeslechting
REPORT_PARLIAMENTARY_COMMITTEE_DRAFT · NL · 2 December 2025
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ΣΧΕΔΙΟ ΣΥΣΤΑΣΗΣ ΓΙΑ ΤΗ ΔΕΥΤΕΡΗ ΑΝΑΓΝΩΣΗ σχετικά με τη θέση του Συμβουλίου σε πρώτη ανάγνωση εν όψει της έκδοσης οδηγίας του Ευρωπαϊκού Κοινοβουλίου και του Συμβουλίου για την τροποποίηση της οδηγίας 2013/11/ΕΕ για την εναλλακτική επίλυση καταναλωτικών διαφορών και την τροποποίηση των οδηγιών (ΕΕ) 2015/2302, (ΕΕ) 2019/2161 και (ΕΕ) 2020/1828 μετά τη διακοπή της λειτουργίας της ευρωπαϊκής πλατφόρμας ηλεκτρονικής επίλυσης διαφορών
REPORT_PARLIAMENTARY_COMMITTEE_DRAFT · EL · 2 December 2025
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ΣΧΕΔΙΟ ΣΥΣΤΑΣΗΣ ΓΙΑ ΤΗ ΔΕΥΤΕΡΗ ΑΝΑΓΝΩΣΗ σχετικά με τη θέση του Συμβουλίου σε πρώτη ανάγνωση εν όψει της έκδοσης οδηγίας του Ευρωπαϊκού Κοινοβουλίου και του Συμβουλίου για την τροποποίηση της οδηγίας 2013/11/ΕΕ για την εναλλακτική επίλυση καταναλωτικών διαφορών και την τροποποίηση των οδηγιών (ΕΕ) 2015/2302, (ΕΕ) 2019/2161 και (ΕΕ) 2020/1828 μετά τη διακοπή της λειτουργίας της ευρωπαϊκής πλατφόρμας ηλεκτρονικής επίλυσης διαφορών
REPORT_PARLIAMENTARY_COMMITTEE_DRAFT · EL · 2 December 2025
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LUONNOS SUOSITUKSEKSI TOISEEN KÄSITTELYYN neuvoston ensimmäisen käsittelyn kannasta Euroopan parlamentin ja neuvoston direktiivin antamiseksi kuluttajariitojen vaihtoehtoisesta riidanratkaisusta annetun direktiivin 2013/11/EU ja direktiivien (EU) 2015/2302, (EU) 2019/2161 ja (EU) 2020/1828 muuttamisesta eurooppalaisen verkkovälitteisen riidanratkaisufoorumin lakkauttamisen johdosta
REPORT_PARLIAMENTARY_COMMITTEE_DRAFT · FI · 2 December 2025
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LUONNOS SUOSITUKSEKSI TOISEEN KÄSITTELYYN neuvoston ensimmäisen käsittelyn kannasta Euroopan parlamentin ja neuvoston direktiivin antamiseksi kuluttajariitojen vaihtoehtoisesta riidanratkaisusta annetun direktiivin 2013/11/EU ja direktiivien (EU) 2015/2302, (EU) 2019/2161 ja (EU) 2020/1828 muuttamisesta eurooppalaisen verkkovälitteisen riidanratkaisufoorumin lakkauttamisen johdosta
REPORT_PARLIAMENTARY_COMMITTEE_DRAFT · FI · 2 December 2025
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PROJETO DE RECOMENDAÇÃO PARA SEGUNDA LEITURA sobre a posição do Conselho em primeira leitura tendo em vista a adoção da Diretiva do Parlamento Europeu e do Conselho que altera a Diretiva 2013/11/UE sobre a resolução alternativa de litígios de consumo, e que altera as Diretivas (UE) 2015/2302, (UE) 2019/2161 e (UE) 2020/1828 na sequência da descontinuação da plataforma europeia de resolução de litígios em linha
REPORT_PARLIAMENTARY_COMMITTEE_DRAFT · PT · 2 December 2025
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PROJETO DE RECOMENDAÇÃO PARA SEGUNDA LEITURA sobre a posição do Conselho em primeira leitura tendo em vista a adoção da Diretiva do Parlamento Europeu e do Conselho que altera a Diretiva 2013/11/UE sobre a resolução alternativa de litígios de consumo, e que altera as Diretivas (UE) 2015/2302, (UE) 2019/2161 e (UE) 2020/1828 na sequência da descontinuação da plataforma europeia de resolução de litígios em linha
REPORT_PARLIAMENTARY_COMMITTEE_DRAFT · PT · 2 December 2025
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PROGETTO DI RACCOMANDAZIONE PER LA SECONDA LETTURA sulla posizione del Consiglio in prima lettura in vista dell'adozione della direttiva del Parlamento europeo e del Consiglio che modifica la direttiva 2013/11/UE, sulla risoluzione alternativa delle controversie dei consumatori, e che modifica le direttive (UE) 2015/2302, (UE) 2019/2161 e (UE) 2020/1828 a seguito della dismissione della piattaforma europea per la risoluzione delle controversie online
REPORT_PARLIAMENTARY_COMMITTEE_DRAFT · IT · 1 December 2025
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PROGETTO DI RACCOMANDAZIONE PER LA SECONDA LETTURA sulla posizione del Consiglio in prima lettura in vista dell'adozione della direttiva del Parlamento europeo e del Consiglio che modifica la direttiva 2013/11/UE, sulla risoluzione alternativa delle controversie dei consumatori, e che modifica le direttive (UE) 2015/2302, (UE) 2019/2161 e (UE) 2020/1828 a seguito della dismissione della piattaforma europea per la risoluzione delle controversie online
REPORT_PARLIAMENTARY_COMMITTEE_DRAFT · IT · 1 December 2025
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NÁVRH ODPORÚČANIA DO DRUHÉHO ČÍTANIA k pozícii Rady v prvom čítaní na účely prijatia smernice Európskeho parlamentu a Rady, ktorou sa mení smernica 2013/11/EÚ o alternatívnom riešení spotrebiteľských sporov, a ktorou sa menia smernice (EÚ) 2015/2302, (EÚ) 2019/2161 a (EÚ) 2020/1828 po ukončení činnosti európskej platformy na riešenie sporov online
REPORT_PARLIAMENTARY_COMMITTEE_DRAFT · SK · 1 December 2025
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NÁVRH ODPORÚČANIA DO DRUHÉHO ČÍTANIA k pozícii Rady v prvom čítaní na účely prijatia smernice Európskeho parlamentu a Rady, ktorou sa mení smernica 2013/11/EÚ o alternatívnom riešení spotrebiteľských sporov, a ktorou sa menia smernice (EÚ) 2015/2302, (EÚ) 2019/2161 a (EÚ) 2020/1828 po ukončení činnosti európskej platformy na riešenie sporov online
REPORT_PARLIAMENTARY_COMMITTEE_DRAFT · SK · 1 December 2025
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REKOMENDACIJOS ANTRAJAM SVARSTYMUI PROJEKTAS dėl per pirmąjį svarstymą priimtos Tarybos pozicijos, siekiant priimti Europos Parlamento ir Tarybos direktyvą, kuria iš dalies keičiama Direktyva 2013/11/ES dėl alternatyvaus vartotojų ginčų sprendimo ir kuria iš dalies keičiamos direktyvos (ES) 2015/2302, (ES) 2019/2161 bei (ES) 2020/1828, nutraukus Europos elektroninio ginčų sprendimo platformos veiklą
REPORT_PARLIAMENTARY_COMMITTEE_DRAFT · LT · 30 November 2025
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REKOMENDACIJOS ANTRAJAM SVARSTYMUI PROJEKTAS dėl per pirmąjį svarstymą priimtos Tarybos pozicijos, siekiant priimti Europos Parlamento ir Tarybos direktyvą, kuria iš dalies keičiama Direktyva 2013/11/ES dėl alternatyvaus vartotojų ginčų sprendimo ir kuria iš dalies keičiamos direktyvos (ES) 2015/2302, (ES) 2019/2161 bei (ES) 2020/1828, nutraukus Europos elektroninio ginčų sprendimo platformos veiklą
REPORT_PARLIAMENTARY_COMMITTEE_DRAFT · LT · 30 November 2025
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DRAFT RECOMMENDATION FOR SECOND READING on the Council position at first reading with a view to the adoption of a directive of the European Parliament and of the Council amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes and amending Directives (EU) 2015/2302, (EU) 2019/2161 and (EU) 2020/1828 following the discontinuation of the European Online Dispute Resolution Platform
REPORT_PARLIAMENTARY_COMMITTEE_DRAFT · EN · 27 November 2025
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DRAFT RECOMMENDATION FOR SECOND READING on the Council position at first reading with a view to the adoption of a directive of the European Parliament and of the Council amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes and amending Directives (EU) 2015/2302, (EU) 2019/2161 and (EU) 2020/1828 following the discontinuation of the European Online Dispute Resolution Platform
REPORT_PARLIAMENTARY_COMMITTEE_DRAFT · EN · 27 November 2025
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Amending the Directive on alternative dispute resolution for consumer disputes
TEXT_ADOPTED · EN · 29 October 2025
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Amending the Directive on alternative dispute resolution for consumer disputes
TEXT_ADOPTED · EN · 29 October 2025
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PROVISIONAL AGREEMENT RESULTING FROM INTERINSTITUTIONAL NEGOTIATIONS Proposal for a directive of the European Parliament and of the Council amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes, as well as Directives (EU) 2015/2302, (EU) 2019/2161 and (EU) 2020/1828
AGREEMENT_PROVISIONAL · EN · 17 September 2025
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PROVISIONAL AGREEMENT RESULTING FROM INTERINSTITUTIONAL NEGOTIATIONS Proposal for a directive of the European Parliament and of the Council amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes, as well as Directives (EU) 2015/2302, (EU) 2019/2161 and (EU) 2020/1828
AGREEMENT_PROVISIONAL · EN · 17 September 2025
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Wijziging van Richtlijn betreffende alternatieve beslechting van consumentengeschillen
TEXT_ADOPTED · NL · 12 December 2024
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Kuluttajariitojen vaihtoehtoisesta riidanratkaisusta annetun direktiivin muuttaminen
TEXT_ADOPTED · FI · 12 December 2024
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Amending the Directive on alternative dispute resolution for consumer disputes
TEXT_ADOPTED · EN · 12 December 2024
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Sprememba Direktive o alternativnem reševanju potrošniških sporov
TEXT_ADOPTED · SL · 29 November 2024
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Modificarea Directivei privind soluționarea alternativă a litigiilor în materie de consum
TEXT_ADOPTED · RO · 29 November 2024
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Wijziging van Richtlijn betreffende alternatieve beslechting van consumentengeschillen
TEXT_ADOPTED · NL · 29 November 2024
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Kuluttajariitojen vaihtoehtoisesta riidanratkaisusta annetun direktiivin muuttaminen
TEXT_ADOPTED · FI · 29 November 2024
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Ändring av direktivet om alternativ tvistlösning vid konsumenttvister
TEXT_ADOPTED · SV · 23 November 2024
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Sprememba Direktive o alternativnem reševanju potrošniških sporov
TEXT_ADOPTED · SL · 23 November 2024
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Zmena smernice o alternatívnom riešení spotrebiteľských sporov
TEXT_ADOPTED · SK · 23 November 2024
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Modificarea Directivei privind soluționarea alternativă a litigiilor în materie de consum
TEXT_ADOPTED · RO · 23 November 2024
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Alteração da Diretiva sobre a resolução alternativa de litígios de consumo
TEXT_ADOPTED · PT · 23 November 2024
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Zmiana dyrektywy w sprawie alternatywnych metod rozstrzygania sporów konsumenckich
TEXT_ADOPTED · PL · 23 November 2024
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Emenda tad-Direttiva dwar is-soluzzjoni alternattiva għat-tilwim, għat-tilwim tal-konsumaturi
TEXT_ADOPTED · MT · 23 November 2024
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Grozījumi Direktīvā par patērētāju strīdu alternatīvu izšķiršanu
TEXT_ADOPTED · LV · 23 November 2024
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Direktyvos dėl alternatyvaus vartotojų ginčų sprendimo dalinis keitimas
TEXT_ADOPTED · LT · 23 November 2024
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Modifica della direttiva sulla risoluzione alternativa delle controversie dei consumatori
TEXT_ADOPTED · IT · 23 November 2024
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A fogyasztói jogviták alternatív rendezéséről szóló irányelv módosítása
TEXT_ADOPTED · HU · 23 November 2024
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Izmjena Direktive o alternativnom rješavanju potrošačkih sporova
TEXT_ADOPTED · HR · 23 November 2024
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Leasú a dhéanamh ar an Treoir maidir le réiteach malartach díospóidí ar dhíospóidí tomhaltóirí
TEXT_ADOPTED · GA · 23 November 2024
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Modification de la directive relative au règlement extrajudiciaire des litiges de consommation
TEXT_ADOPTED · FR · 23 November 2024
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Tarbijavaidluste kohtuvälist lahendamist käsitleva direktiivi muutmine
TEXT_ADOPTED · ET · 23 November 2024
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Modificación de la Directiva relativa a la resolución alternativa de litigios en materia de consumo
TEXT_ADOPTED · ES · 23 November 2024
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Τροποποίηση της οδηγίας για την εναλλακτική επίλυση καταναλωτικών διαφορών
TEXT_ADOPTED · EL · 23 November 2024
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Änderung der Richtlinie über die alternative Beilegung verbraucherrechtlicher Streitigkeiten
TEXT_ADOPTED · DE · 23 November 2024
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Ændring af direktivet om alternativ tvistbilæggelse i forbindelse med tvister på forbrugerområdet
TEXT_ADOPTED · DA · 23 November 2024
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Změna směrnice o alternativním řešení spotřebitelských sporů
TEXT_ADOPTED · CS · 23 November 2024
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Изменение на директивата за алтернативно решаване на потребителски спорове
TEXT_ADOPTED · BG · 23 November 2024
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Modificación de la Directiva relativa a la resolución alternativa de litigios en materia de consumo
TEXT_ADOPTED · ES · 19 November 2024
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Ändring av direktivet om alternativ tvistlösning vid konsumenttvister
TEXT_ADOPTED · SV · 18 November 2024
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Official source: https://oeil.secure.europarl.europa.eu/oeil/popups/ficheprocedure.do?lang=en&reference=2023%2F0376(COD)
Open data entity: https://data.europarl.europa.eu/api/v2/procedures/2023-0376
eu · 2023-0376 · source updated 30 December 2025