Energy: Billing

Summary

To ask the Secretary of State for Energy Security and Net Zero, what guidance his Department issues to energy suppliers on the level of customer credit balances that are considered reasonable for (a) domestic and (b) business energy accounts.

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Timeline

1. 14 January 2026

   Written question

   To ask the Secretary of State for Energy Security and Net Zero, what guidance his Department issues to energy suppliers on the level of customer credit balances that are considered reasonable for (a) domestic and (b) business energy accounts.

   Source: Commons

2. 23 January 2026

   Answer

   The Department issues no such guidance to energy suppliers. Requirements for how energy suppliers should treat customer credit balances are included within the Supplier Licence Conditions. These set out consumer standards, rules on credit balances, and wh...

   Source: Written answer

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• · Department for Energy Security and Net Zero · Answering body

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