United Kingdom · Question · Written question
UIN 182452
Energy: Telephone Services
Original
Introduced
24 April 2023
Last action
3 May 2023 · Answer
Status
Answered
Sponsors
—
Subjects
Energy
Source updated
3 May 2023
Summary
To ask the Secretary of State for Energy Security and Net Zero, what recent assessment his Department has made of the adequacy of capacity of energy supplier customer service phone lines to meet customer demand.
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Timeline
24 April 2023
Written question
To ask the Secretary of State for Energy Security and Net Zero, what recent assessment his Department has made of the adequacy of capacity of energy supplier customer service phone lines to meet customer demand.
Source: Commons
3 May 2023
Answer
Ofgem is currently undertaking proactive market-wide assessments of energy suppliers’ performance on key areas in the form of Market Compliance Reviews. Their review published on 2 February looked at customer service and complaints performance from inform...
Source: Written answer
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Sponsors
- · Department for Energy Security and Net Zero · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2023-04-24/182452
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1623241
- uk · wq-1623241 · source updated 3 May 2023