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United Kingdom · Question · Written question

UIN 3660

Energy: Billing

Original

answeredUnited Kingdom· UK Parliament· EN

Introduced

17 May 2022

Last action

23 May 2022 · Answer

Status

Answered

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Subjects

Energy

Source updated

23 May 2022

Energy

Summary

To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will make it mandatory for energy providers to make an assessment an assessment of a consumer's situation and ability to pay their bills before they are disconnected.

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Timeline

  1. 17 May 2022

    Written question

    To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will make it mandatory for energy providers to make an assessment an assessment of a consumer's situation and ability to pay their bills before they are disconnected.

    Source: Commons

  2. 23 May 2022

    Answer

    Ofgem’s rules require energy suppliers to engage with customers in or at risk of payment difficulty and offer services to help with bill payment or debt repayment, based on a customer's ability to pay. Ofgem’s rules also prevent disconnections during the ...

    Source: Written answer

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