United Kingdom · Question · Written question
UIN 5338
Energy: Billing
Original
Introduced
5 December 2023
Last action
11 December 2023 · Answer
Status
Answered
Sponsors
—
Subjects
Energy
Source updated
11 December 2023
Summary
To ask the Secretary of State for Energy Security and Net Zero, what her Department's policy is on (a) British Gas and (b) other energy providers reducing direct debit payments when customers' accounts are in credit; and what information her Department ho
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Timeline
5 December 2023
Written question
To ask the Secretary of State for Energy Security and Net Zero, what her Department's policy is on (a) British Gas and (b) other energy providers reducing direct debit payments when customers' accounts are in credit; and what information her Department ho
Source: Commons
11 December 2023
Answer
As the independent regulator, Ofgem requires British Gas and other energy providers to refund a domestic customer’s credit balance promptly unless they have reasonable grounds not to, which must be explained to the customer. Customers may also review the ...
Source: Written answer
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Sponsors
- · Department for Energy Security and Net Zero · Answering body
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Sources
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- Official source: https://questions-statements.parliament.uk/written-questions/detail/2023-12-05/5338
- Open data entity: https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1675604
- uk · wq-1675604 · source updated 11 December 2023