Energy: Billing

Summary

To ask the Secretary of State for Energy Security and Net Zero, what steps his Department is taking to ensure that (a) energy companies correctly bill consumers by default and (b) any billing mistakes are corrected promptly and without significant delay.

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Timeline

1. 13 November 2025

   Written question

   To ask the Secretary of State for Energy Security and Net Zero, what steps his Department is taking to ensure that (a) energy companies correctly bill consumers by default and (b) any billing mistakes are corrected promptly and without significant delay.

   Source: Commons

2. 21 November 2025

   Answer

   Ofgem, as the independent regulator, is responsible for ensuring good consumer outcomes, including accurate billing by energy companies. The government committed in its manifesto to strengthen the regulator to require higher standards of performance and e...

   Source: Written answer

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• · Department for Energy Security and Net Zero · Answering body

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