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United States · Bill · S

S. 2409 (117th)

United States Call Center Worker and Consumer Protection Act of 2021

referredUnited States· United States Congress· EN

Introduced

21 July 2021

Last action

21 July 2021 · Introduced

Status

Read twice and referred to the Committee on Commerce, Science, and Transportation.

Sponsors

Sen. Casey, Robert P., Jr. [D-PA], Sen. Brown, Sherrod [D-OH], Sen. Cortez Masto, Catherine [D-NV], Sen. Blumenthal, Richard [D-CT], Sen. Van Hollen, Chris [D-MD], Sen. Durbin, Richard J. [D-IL], Sen. Baldwin, Tammy [D-WI], Sen. Padilla, Alex [D-CA], Sen. Gillibrand, Kirsten E. [D-NY], Sen. Peters, Gary C. [D-MI], Sen. Cardin, Benjamin L. [D-MD], Sen. Warren, Elizabeth [D-MA], Sen. Manchin, Joe, III [D-WV], Sen. Warnock, Raphael G. [D-GA], Sen. Murphy, Christopher [D-CT], Sen. Hassan, Margaret Wood [D-NH], Sen. Sanders, Bernard [I-VT], Sen. Stabenow, Debbie [D-MI], Sen. Markey, Edward J. [D-MA]

Subjects

Discovery layer

Source updated

5 December 2025

Official sourceDownload fileView documentsShare

Summary

United States Call Center Worker and Consumer Protection Act of 2021 This bill establishes restrictions on businesses that relocate call centers or redirect customer service calls to locations outside the United States. Specifically, a business must notify the Department of Labor that it intends to move its customer service call center overseas and Labor must maintain a publicly available list of such businesses. Subject to narrow exceptions, a business appearing on such list is ineligible to receive federal grants or guaranteed loans for five years after the business is added to the list. Further, agencies must condition the awarding of government contracts on the requirement that any call center activity pursuant to the contract must be performed in the United States. Additionally, the bill requires call center employees to disclose their physical location at the beginning of each call initiated or received, unless all employees of the business participating in the communication are located in the United States, among other exceptions.

This text is taken from the official record. PoliticalRepo does not editorialize.

Timeline

  1. 21 July 2021

    Introduced

    Read twice and referred to the Committee on Commerce, Science, and Transportation.

    Source: IntroReferral

  2. 21 July 2021

    Introduced

    Introduced in Senate

    Source: IntroReferral

Votes

No vote records are attached yet.

Versions

Documents

3 official files

Introduced in Senate (text)

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  • Introduced in Senate (text)

    Introduced in Senate · EN · 21 July 2021

    ViewDownloadOpen at official source

  • Introduced in Senate (PDF)

    Introduced in Senate · EN · 21 July 2021

    ViewDownloadOpen at official source

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  • Introduced in Senate

    summary · EN · 21 July 2021

    Open at official source

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Sponsors

Related records

Sources

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