Question 10513 — banks and financial institutions

Summary

Mr. René Pilato alerts the Minister of the Economy, Finance and Industrial, Energy and Digital Sovereignty to certain practices of banking establishments. Mr. MP was questioned in the constituency by a citizen, also a legal representative, who was rebelling against his bank. In the form of a standard letter, without personalized information, this bank informed him that his bank card would be debited. deferred and that all payments made during the month would be grouped together and debited at once the following month, unless expressly refused. These practices, modifying the contract, without initial request from the client, without consultation or without express manifestation of the client's consent, are of concern. It is a way for banking establishments to impose their own choices and decisions on their customers, a priori. He asks him what he intends to put in place in order to protect customers so that no modification of the contract can take place without the express, free and informed consent of the customer.

Machine translation from French. The official text remains authoritative.

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