Question 11436 — overseas

Summary

Mr. Philippe Dunoyer alerts the Minister Delegate to the Minister of the Economy, Finance and Industrial and Digital Sovereignty, responsible for public accounts, about the difficulties encountered by civil service residents in New Caledonia. Since January 1, 2023, the processing of temporary retirement compensation (ITR) files, until then investigated by the public finance department of the New Caledonia, was centralized in the center of Rennes-Fougères. This change was accompanied by systematized controls. If Decree No. 2009-114 of January 30, 2009 provided for the possibility of controls, the automaticity of the latter was not really specified and consequently causes difficulties. Firstly, the postal addresses of residents are not always up to date, or even sufficiently precise, considering taking into account the specificities of the territory. Therefore, some beneficiaries were simply not informed of these checks. They therefore did not respond to requests from the administration. Then, some do not have access to the means of communication necessary to send these documents online. Unfortunately, not all Caledonians yet have a computer or an internet connection. In addition, many residents face a digital divide. Indeed, the procedures are not always simple and accessible for those who are not used to using a computer or have knowledge of the subtleties and terms specific to digital technology. Many residents, although entirely legitimate to benefit from ITR, were suddenly deprived of it. To avoid these inconveniences, maintaining an “ITR referent” at the DFIP of New Caledonia – the transition time to this new system - is essential. It could provide support for those most in difficulty. He therefore asks him what he plans to do to alleviate this situation and provide fair support to ITR beneficiaries who find themselves deprived of it.

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