Question 12570 — digital

Summary

Ms. Agnès Carel draws the attention of the Minister Delegate to the Minister of the Economy, Finance and Industrial and Digital Sovereignty, responsible for digital affairs, to the consequences of the digital divide in France for some of its fellow citizens. For several years, online procedures have multiplied to facilitate access to administrative services, making medical appointments but also for the purchase of ticket or transport subscription, for registrations for activities. These online services are now possible in all areas. If for the majority of French people, these approaches, when they work well, make everyday life easier and save time, for a certain number of citizens they have become an obstacle course or even a mission impossible. By ignorance of digital uses, by difficulties in using the Internet, due to lack of computer equipment, far too many of them find themselves unable to carry out simple procedures or formalities without the help of third parties, are thus penalized and sometimes renounce their rights. This forced digitalization has left behind elderly people, people in situations of illiteracy or economic precariousness and has worsened social inequalities. Also, she asks him what measures have been put in place or could be considered, particularly in terms of human resources, by reopening counters, for example in certain sectors that are sometimes forgotten, to supplement the systems that already exist but which seem a little insufficient in view of the population affected by the digital divide and thus make it possible to more quickly reduce the divide that has arisen between the French.

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