Question 13419 — children

Summary

Ms. Gabrielle Cathala alerts the Minister of Health, Families, Autonomy and People with Disabilities about a project to reorganize the number 119 - National telephone reception service for children in danger (SNATED) of which she has been informed. This emergency number dedicated to the prevention and protection of children in danger or at risk of being in danger is affected by a project which, under the guise of reorganization, aims to make children more precarious. listening and degrading their working conditions on the one hand and partly replacing them with AI-LLM type conversational robots. This decision would lead to abandoning the heart of the public service mission of number 119 - SNATED: offering children and their protective parents human, expert and immediately accessible listening. This austerity which does not speak its name would result in the cessation of night listening, depriving thus the users of aid which represented a volume of 50,000 calls in 2025. This means missed calls from children in danger, leading to a lack of help during runaways, suicidal crises or domestic violence. The project also provides for a deterioration in the working conditions of listeners, with less supervision by psychologists and the elimination of their RTTs. Above all, the project provides for the decision irresponsible to replace part of the work of listeners with a chatbot using AI-LLM technology. The MP would like to alert the Minister that the reception of children in danger, charged with emotions, fragile, cannot be handled correctly by a conversational robot and requires professional and emotional listening skills that only a human can offer. The role of listeners is also to carry evaluations of complex situations, it would be particularly irresponsible and dismaying to let a machine arbitrate cases where human lives are at stake. The affair of the CAF algorithm revealed the extent to which outsourcing decisions concerning vulnerable people to automatons could generate a reinforcement of inequalities and institutional violence. That's why she asks him about him transmit the details of the information concerning the project to reorganize the number 119 - SNATED and to kindly do everything possible to ensure that this emergency call line remains entirely human, both in the treatment of its staff and in providing children in danger with all the listening and support that the nation owes them.

Machine translation from French. The official text remains authoritative.

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