Question 13614 — security of property and people

Summary

Mr. Grégory Besson-Moreau questions the Minister of Solidarity and Health about the saturation of emergency call centers. Exploiting the Annual Statistics of Health Establishments (SAE) database, the weekly Le Point revealed alarming figures on August 22, 2018: 4.6 million telephone calls made in 2016 did not obtain a response from SAMU operators out of a total of 29.1 million (15.8%). Only 20 Samu out of 94 have reached the threshold of 99% of calls answered, a threshold recommended by the Samu-Urgences de France union, the average rate of calls answered by medical regulation assistants (ARM) standing at 84%, with strong geographical disparities. In Paris, for example, less than one call in two was answered (49.8%). Regarding rural areas or departments where health services have many kilometers to cover (Aube for example), there is the need for very high reactivity. However, it is important to put these figures into perspective, knowing that some calls constitute errors and that the SAMU provides exemplary service in the vast majority of cases. However, he asks her what she plans to implement to improve the system, in order to better manage emergency calls.

Machine translation from French. The official text remains authoritative.

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