Question 14221 — banks and financial institutions

Summary

Ms. Fatiha Keloua Hachi draws the attention of the Minister of the Economy, Finance and Industrial, Energy and Digital Sovereignty to the increase in so-called “fake bank advisor” fraud of which a growing number of citizens are victims. These scams, sometimes particularly sophisticated, consist of fraudsters impersonating bank advisors in order to convince their victims to carry out transfers themselves, communicate security codes, validate fraudulent transactions or obtain the delivery of cut-up cards. They reach a very wide audience, including elderly, vulnerable people or people unfamiliar with digital tools. The consequences of these frauds are often dramatic for the victims, some losing their entire savings in a few hours. Beyond the harm financial, these situations cause deep psychological distress and a feeling of abandonment. Indeed, many victims then encounter refusals of support or compensation from banking and insurance institutions, while steps to block or recover the misappropriated funds often appear insufficient or too late. In this context, she asks him what measures the The Government intends to take steps to strengthen prevention against these frauds, improve systems for quickly blocking suspicious transfers, make banks and insurance companies more accountable and better protect and compensate victims of these scams.

Machine translation from French. The official text remains authoritative.

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