Question 14476 — telecommunications

Summary

Mr. Éric Alauzet draws the attention of the Minister of the Economy and Finance to the blocking of telephones belonging to the operator Free whose rental has not been paid. If the operator of course has the right to block these phones which legally belong to it, it turns out that this late blocking very often affects people who are not responsible for the non-payment of bills but have acquired the phone from an individual or a reseller of second-hand products without being aware of the situation. These people then assume the cost of the fraudulent maneuver of reselling the rented device while the reseller escapes any sanction. This resale is all the easier as the seller is not obliged to produce an invoice for the device he is reselling. Since the beginning of November 2018, more than 1,200 people have been concerned. The absence of precise rules concerning the time limits within which operators can block phones or systematic verification of the identity of sellers of second-hand devices pose a real risk of an increase in cases. So, he asks him about the measures that could be taken to help people unfairly affected by this blockage and to secure the second-hand market.

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