Question 15978 — State civil service

Summary

Ms. Shéhérazade Bentorki draws the attention of the Minister of the Economy, Finance and Industrial, Energy and Digital Sovereignty to the continued deterioration of working conditions within the services of the General Directorate of Public Finances (DGFiP), which is reaching a particularly worrying level in the most vulnerable territories. In his constituency, the public finance center of Roubaix constitutes one particularly worrying illustration. Following the closure of the Wattrelos, Lannoy, Wasquehal and Villeneuve-d'Ascq treasuries, this service now welcomes nearly 48,000 users each year, concentrating growing demand on a site already under high tension. Agents face a constantly increasing workload, extended processing times and poor reception conditions for the public. degraded, in a territory marked by severe social difficulties and a significant digital divide. In this context, human presence remains essential to guarantee access to rights. This local situation is part of a worrying national trajectory: since 2010, more than 30,000 jobs have been eliminated within the DGFiP, even though the missions entrusted to agents have continued to expand and expand. complexify. The deputy wonders all the more about the communications from the ministry highlighting increased efficiency of tax control. Indeed, the comparisons used are often based on the year 2021, marked by a historically low level of activity following the health crisis. Conversely, the years 2014 and 2015 were a high point, with notably more than 21 billion euros in duties and penalties notified and more than 12 billion recovered. Since this period, the results of tax audits have seen a clear decline, in a context of the elimination of around 2,500 jobs in this sector between 2013 and 2021 and reorganizations favoring low-stakes mass processing. In 2025, the recovery will reach around 11 billion euros, a level comparable to that of ten years ago, without taking into account inflation, estimated at almost 20% over the period. At the same time, the amount of tax fraud is commonly estimated at between 80 and 100 billion euros per year, without an official consolidated assessment being published, contrary to what exists in several European countries. Furthermore, the data for the year 2025, reporting 19 suicides and 21 suicide attempts within the DGFiP, reflect a serious deterioration in the conditions of work, which cannot be dissociated from organizational choices and the resources allocated to these services. Under these conditions, the prevention of psychosocial risks cannot be limited to support measures, but requires tackling the structural causes, foremost among which are insufficient staffing and the gradual disappearance of local services. She therefore asks him what measures concrete and quantified measures the Government intends to implement to strengthen the workforce of the DGFiP, particularly in the most exposed territories, improve the real effectiveness of tax control and guarantee the maintenance of a local, accessible and quality public tax service.

Machine translation from French. The official text remains authoritative.

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