Question 16498 — elderly people

Summary

Mr. Thierry Perez draws the attention of the Minister of Health, Families, Autonomy and People with Disabilities to the difficulties encountered by dependent elderly people during certain administrative procedures with health insurance. A resident of the tenth district of Isère recently alerted the MP to the situation of his mother, aged 97, now residing in an accommodation establishment for dependent elderly people (Ehpad). When requesting a change of address from the primary health insurance fund (CPAM), she was told that the insured person had to physically appear at the organization's premises in order to carry out this formality. If the need for health insurance to verify the identity of policyholders and prevent any fraud is perfectly legitimate, this requirement appears particularly difficult to understand when it concerns very elderly people, losing their autonomy or residing in nursing homes, whose state of health or ability to travel is seriously impaired. This situation is all the more questionable in a context of extreme heat and increased vigilance with regard to fragile elderly people, for whom unnecessary travel is likely to constitute an additional risk. It also illustrates the difficulties that many families face in the face of the complexity of administrative procedures, even though the reception establishments have reliable information allowing them to certify the actual residence of the people concerned. Therefore, he asks what instructions are currently given to primary health insurance funds in order to take into account emergency situations. dependence or loss of autonomy of the insured. He would also like to know whether the Government intends to promote the establishment of simplified and secure procedures allowing changes of address of nursing home residents to be verified through the establishments themselves or by means of suitable supporting documents, without systematically imposing physical travel on the elderly people concerned. Finally, he asks her what Measures could be considered to reduce the administrative constraints weighing on dependent elderly people and their families, with the aim of simplifying public action and improving access to rights.

Machine translation from French. The official text remains authoritative.

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