Question 17159 — overseas

Summary

Mr. Jean-Philippe Nilor draws the attention of the Minister of Action and Public Accounts to the serious difficulties of access to the land registration and registration service in Martinique. The current operation of this service no longer guarantees many Martinique citizens the effective exercise of their rights. The virtual disappearance of physical reception and the obligation to carry out procedures mainly by email establish a real administrative barrier for a significant part of the population. This development ignores the social and demographic realities of Martinique. The territory is facing a marked aging of its population and a persistent digital divide. For many users, mastery of digital tools constitutes a major obstacle to completing even essential procedures. The inability to communicate directly with an agent deprives these citizens of the support to which they should be entitled and leads them, in fact, to give up asserting their rights. This situation is all the more worrying as Martinique is experiencing a long-standing and profound land disorder. Unsettled inheritances, family joint ownership, incomplete or obsolete property titles continue to paralyze transmission heritage. Mortgage information and copies of deeds are essential to defend their property rights, verify the legality of a real estate transfer or prepare for legal proceedings. In this context, further distancing users from public services amounts to aggravating difficulties instead of resolving them. The uniform application of operating methods designed for territories to realities different cannot constitute a response adapted to the needs of overseas countries. The principle of equality in public service sometimes requires adaptations in order to guarantee real equality of access to rights. Consequently, the MP asks the Minister if the Government intends to re-establish an effective physical and telephone reception within the land registration and registration service in Martinique, to strengthen the staff assigned to this service and put in place an organization adapted to overseas realities, particularly for the elderly, people experiencing illiteracy or illiteracy and families faced with complex land issues. He also asks what specific measures will be taken so that the modernization of the administration does not result, in Martinique, in a decline in access to public service. and a questioning of the equality of citizens with regard to their rights.

Machine translation from French. The official text remains authoritative.

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