Question 17934 — maternity health insurance

Summary

Mr. Damien Maudet draws the attention of the Minister of Health, Families, Autonomy and People with Disabilities to the significant delays in the payment of daily allowances by the CPAMs as well as the deterioration of the working conditions of telephone advisors. “We receive calls from people injured at work in tears because they have been waiting for three months for their daily allowances.” In Haute-Vienne, these types of testimonies are multiplying. Several administrators report that they no longer receive the compensation to which they are entitled. This is the case for Laurent: after ten days of hospitalization, he did not receive any daily allowance from CPAM 87 for months, despite the steps taken. This situation, he says, “creates real precariousness for the people concerned, particularly when they are already in a fragile professional situation”. Sylvain is experiencing the same distress: no daily allowance was paid to his employer, which prevented him from sending the necessary documents to his bank to cover his mortgage insurance. These delays plunge users into serious financial difficulties, while CPAM employees find themselves destitute. Telephone advisors must deal with uncompensated policyholders, in a context of degraded working conditions, marked by alarming professional suffering. Agents, whose salaries barely exceed the minimum wage and who experience very high turnover, have been raising alarms for a long time. In Haute-Vienne, telephone advisors went on strike in May so that the hierarchy would recognize their discomfort, take stock of the distress they face on a daily basis and initiate improvements. concrete: long-term permanent hires, recruitment commensurate with the needs of the service and adapted work organization. In this context, he asks what measures the Government intends to put in place to guarantee users the rapid payment of their daily allowances, in order to avoid worsening their precariousness, but also to sustainably improve the working conditions of agents, who are bearing the brunt of the degradation of public service.

Machine translation from French. The official text remains authoritative.

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