Question 18004 — public services

Summary

Mrs. Michèle de Vaucouleurs draws the attention of the Minister of the Interior to the cost of telephone calls to reach certain public services such as Caf, or even social security, i.e. 6 euro cents per minute in addition to the call price. The fact that these telephone platforms are not free has the consequence of sometimes slowing down the progress of the administrative procedures undertaken, it can also in certain case appear to be a real obstacle to recourse to rights. She therefore questions him about the possibility of making access to this type of telephone platform free. This would be a social justice measure that would allow everyone to have easier access to these public services.

Machine translation from French. The official text remains authoritative.

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