Question 18976 — telecommunications

Summary

Ms. Frédérique Tuffnell draws the attention of the Minister of Territorial Cohesion and Relations with Local Authorities to the automatic increase in telephone plans for three operators: Bouygues Telecom, Orange and SFR. These three operators sent their subscribers a letter announcing from October 1, 2018 an increase in their package in exchange for a significant increase in their data quota, and specifying that they have the possibility of opposing this automatic modification of their contract by notifying their refusal or by terminating their subscription in accordance with article L. 224-33 of the Consumer Code. Without a complaint to customer service within four months to keep the old rates, the operator considers that the offer is tacitly accepted by subscribers. This practice is legal but can be confusing for subscribers who consider that the consumer's action is to subscribe and not to refuse. She would like to know the Government's intentions on this subject.

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