Question 20636 — utilities

Summary

Mr. Jean-Philippe Nilor draws the attention of the Secretary of State to the Minister of the Economy and Finance and the Minister of Action and Public Accounts, responsible for digital affairs, to the precariousness of vulnerable populations caused by the dematerialization of public services, particularly overseas. Indeed, the dematerialization of public services intends to respond to several challenges. It intends to increase the quality of services provided to users by allowing access to public services via the internet and by limiting paper media. It claims to guarantee greater transversality between administrations, in particular by implementing open architectures. It also aims to reduce costs for administrations, thus contributing to sustainable development. If this modernization a priori makes life easier for certain citizens, the fact remains that a segment of the population cannot fully benefit from it, in particular the so-called “disconnected” populations, seniors, the illiterate, and finally those who do not benefit from sufficient “digital literacy” to carry out their administrative procedures online. The digital divide and “ilelectronism” have generated a new form of social and professional exclusion. In France, it affects particularly non-graduates, seniors, people in precarious situations. These citizens are in fact deprived of many services that could improve their situation. This observation is exacerbated overseas, which is experiencing accelerated aging of the population, an explosion in unemployment, increased social inequalities and disparities in digital coverage, computer equipment and the ability to use Internet. In Martinique, the digital coverage rate which has not yet reached the objective of 80%, the senior population, 56,970 people unemployed in the first quarter of 2019, the illiteracy rate is estimated at 14% or 40,000 people, internet subscription rates are so prohibitive that social rates for telephony and internet alone cannot curb them. It therefore clearly appears that dematerialization brutality of public services is not favorable to them. Whether it is a question of meeting the needs linked to procedures for employment, health coverage or retirement, the difficulties of accessing rights are preponderant for users, in particular in the face of the categorical refusal of administrations to provide on-site services which can be carried out online. Moreover, some users can benefit from the leniency of agents administrative or help from their loved ones, but others have no recourse and, discouraged, give up their rights. Digital exclusion then reinforces the social exclusion of vulnerable groups. If to combat digital isolation, the main local initiatives have focused on community efforts to develop high-speed digital coverage, computer learning via cyberbases, as well as than the spread of computers in homes, these measures only take into account a marginal aspect of the problem. He asks him to highlight the means he plans to put in place to remedy the phenomenon of social exclusion linked to digital exclusion and simplify administrative procedures for vulnerable users.

Machine translation from French. The official text remains authoritative.

Timeline

No timeline events have been ingested for this record yet.

Votes

No vote records are attached yet.

Versions

No version snapshots stored. Document URLs remain at the source.

Documents

No documents linked.

Sponsors

No sponsors or actors listed by the source.

Related records

No cross-record relationships stored yet.