Question 20893 — utilities

Summary

Mr. Stéphane Demilly draws the attention of the Minister of Action and Public Accounts to the planned closure of the treasuries and their replacement by local reception centers. These local public services constitute essential links in the link between the State and the territories. If the dematerialization of appointment making makes it possible to streamline relations between the administration and citizens, it accentuates, on the other hand, the feeling of abandonment felt by people who do not have good internet coverage, these “white areas” which are particularly found in rural areas, and by citizens who do not master computer tools. In his constituency, many public services have been closed and replaced by local reception centers where users are only received by appointment, like CARSAT for example. It's not happening a week without being contacted by residents who are having real difficulty in contacting and obtaining an appointment with these services. These experiences therefore give rise to concerns regarding local reception and provoke a legitimate reaction from local elected officials in particular. At the end of the great national debate, the establishment of public services in the territories, the expectations of citizens in terms of access to these services, the quality of the service provided regardless of the place of residence, are at the forefront of citizens' legitimate expectations. Consequently, he asks it, as part of the consultation on the reorganization of the DGFIP in the territories, to take these reactions into consideration.

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