Question 25903 — banks and financial institutions

Summary

Ms. Aude Luquet questions the Minister of the Economy and Finance on the effectiveness of the banking mobility mandate. Entering into force on February 6, 2017, this mandate was to allow consumers to change banks more easily, without tedious procedures. Indeed, thanks to this, it is up to the new bank to take care of all the transfer procedures on behalf of its client. Three years later, it is clear that this The system does not achieve the expected results since 40% of mobility requests are unsuccessful and many customers find themselves with two accounts, one of which they are unable to close. While the goal was to encourage competition by allowing consumers to easily change banks to save money, less than 3% of them did so in 2019. So, she asks him how the ministry intends to do so. improve this system and thus reduce banking fees for consumers.

Machine translation from French. The official text remains authoritative.

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