Question 25976 — death and death

Summary

Ms. Cécile Muschotti draws the attention of the Minister of the Economy and Finance to the lack of transparency in the funeral market and the dysfunctions that affect it. A new survey carried out by the UFC-Que Choisir between March 23 and April 6, 2019, the analysis of which was published in issue 585 of the Que Choisir magazine in November 2019, reports a very relative respect for the main funeral signs of their legal obligations (failing customer information, failure to provide a quote according to the model established by the decree of August 23, 2010 defining the mandatory standard quote model, low transparency of costs). The investigation also revealed numerous abuses relating to funeral insurance contracts (non-revaluation of the subscribed capital, lack of information, unfair clauses, etc.). Poorly regulated, the funeral market is yet open to competition, but the sector is marked by a movement of concentration: today, the market is dominated by three groups, and upward price pressure was noted by the survey. Between 2014 and 2019, the increase in funeral costs would have reached, on average, 14% for burial and 10% for cremation, averages which mask significant price and territorial disparities. In departments where deaths are higher than in others due to the aging of the population, including the Var department, the increase in funeral costs is worrying. She also asks what measures the Government intends to take in order to make the funeral market more transparent and more protective of the interests of clients whose affliction cannot be used for commercial purposes.

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