Question 26202 — telecommunications

Summary

Ms. Delphine Bagarry draws the attention of the Minister of Territorial Cohesion and Relations with Local Authorities to the universal fixed telephone service, entrusted to the operator Orange for the period 2018-2020. Complaints from citizens and communities are numerous and seem to be increasing in recent times, for problematic situations which are slow to be resolved. It is visually easy to observe in rural areas and mountain areas the dilapidation of numerous facilities. This often results in malfunctions, or even continuous outages, of landline telephone lines. In rural and mountainous areas, the feeling of abandonment of public services is felt by the absence of landline telephony, but also by these images of telephone poles cut, laid down, patched up. This absence, often coupled with the absence of mobile telephony also creates a feeling of insecurity. Connection to the telephone network - and at least to the landline network - is vital for many citizens. Arcep imposed quality criteria on Orange and threatened it with sanctions at the end of 2018 if they were not met. Orange, for its part, announced the commitment of additional resources. She asks him what are the effects of pressure from Arcep on the citizens most in difficulty with their telephone connections and what measures it intends to take in order to increase these connections provided by the operator Orange.

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